What Business Owners Say After Working With Us
These are accounts from owners who went through the engagement — what they found, what changed, and what the documentation work actually produced.
Back to HomeFrom the Owners Themselves
Ahmad Hafiz
F&B Owner · Petaling Jaya
We did the Replicability Session first, half-expecting to hear that we were not ready and needed to come back in a year. Instead, we got a clear picture of what was actually in good shape and what needed work before we could expand. The readiness note was more useful than I expected — it gave us a list we could act on rather than just a general assessment. Ended up proceeding to the Operations Manual Engagement a few months later.
May 2025
Lim May Ling
Retail Services · Subang Jaya
The Operations Manual took about six weeks all up. There were moments where I wondered whether we were overcomplicating things, but looking back, the level of detail in the final document was necessary — you do not realise how much knowledge sits in your head until someone starts asking structured questions. The advisor was patient with rescheduling when we had two busy weekends in a row. Good experience overall, though it requires a real time commitment from the owner.
April 2025
Raj Nair
Education Services · Kuala Lumpur
We went straight to the Franchise Framework Programme because we already had some documentation in place from an earlier attempt. What Obsidia added was structure — the standards set and training outline gave us something to show prospective franchise partners that was credible and specific, not just a list of bullet points. I appreciated that the scope was clear from the start and the advisors stayed within it.
June 2025
Nurul Zakiah
Food Production · Shah Alam
I was sceptical at first — I have seen too many consultants produce documents that sit in a drawer. The Obsidia approach was different because they kept asking whether what they were writing was actually usable by someone who had not been briefed. That question drove a lot of the revisions. The manual we ended up with was shorter than I expected, but more useful because of it.
May 2025
Chan Kok Wei
Auto Services · Klang
The session itself was one of the more honest conversations I had had about the state of the business. The advisor did not try to sell me on further work — they were quite direct that two of the things I wanted to document were not ready yet, and explained what would need to happen first. We agreed on a narrower scope and the manual we produced for that scope was solid. I came back three months later for the rest.
March 2025
Syahira Azman
Wellness Services · Cheras
We used the Framework Programme to prepare for a meeting with a prospective franchise investor. Having a proper standards set and training outline made the conversation very different to what it would have been otherwise — we could answer specific operational questions rather than describing intentions. The investor commented on it directly.
June 2025
How the Engagements Worked in Practice
Challenge
Owner had three outlets running with consistent quality but no documentation beyond a basic recipe list. The kitchen relied on one experienced chef and two senior staff. Any expansion meant that tacit knowledge would not transfer reliably to new outlets.
Engagement
Operations Manual Engagement over seven weeks. Four extraction sessions with the owner and the kitchen lead. We documented recipes, supplier specifications, prep routines, shift handover procedures, and quality checks. Language reviewed for clarity at each stage.
Outcome
Manual completed covering 43 documented procedures. Owner used it to onboard a new outlet manager at the fourth site. Reported that the new manager reached operational standard two weeks faster than previous hires at outlet three. Owner has since pursued the Framework Programme.
"The manual was the first time I felt the business could run without me being physically present. That was the point of doing it."
Challenge
Learning centre with two sites, strong student outcomes, and interest from three potential franchise partners. No operational standards existed beyond what teachers knew informally. Needed to package the model credibly before approaching partners formally.
Engagement
Franchise Framework Programme over ten weeks. Workshops mapped curriculum delivery, student management processes, parent communication routines, and centre operations. Standards set produced covering all key areas. Training outline structured as a modular programme for new franchise holders.
Outcome
Owner entered formal discussions with two franchise partners within three months of delivery. One partnership progressed to a letter of intent. Owner credits the standards set with giving potential partners a clear picture of what they were committing to operationally.
"Having the training outline already written made the difference. Partners could see what we expected of them before they signed anything."
Challenge
Owner ran one busy outlet and wanted to open two more within eighteen months. Was unsure whether the business model was documented enough to replicate — had heard of others struggling when expanding too fast without the right structure.
Engagement
Started with a Replicability Session. Readiness note identified three areas needing documentation before expansion: machine maintenance routines, customer complaint handling, and daily opening and closing procedures. Proceeded to Operations Manual covering these three areas specifically.
Outcome
Focused manual completed in four weeks. Owner opened second outlet six months later using the manual for staff onboarding. Reported that the opening was smoother than the original outlet's first weeks. Third site planned for the following year.
"Starting with the session first meant we only documented what actually needed to be documented. Saved time and made the manual more focused."
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+60 3-2246 8071Address
Level 9, Menara TM, KL 59200
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